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Dominate the game with rapid top-ups, unyielding protection, and rewards made for legends.

Your Ultimate FAQs Guide

Get all your questions answered here. Dive into our FAQs for everything you need to maximize your gaming experience.
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The Diamond I purchased on UniPin hasn't been credited to my account. How can I resolve this issue?

We understand the issue you're experiencing. To receive further assistance, please contact UniPin customer service and provide the following information:

  1. Game Name
  2. Payment Method
  3. Transaction Date
  4. Transaction Number
  5. Email Address
  6. Phone Numbe
  7. Payment Proof (Photo or Screenshot)

We will proceed with further processing once we have received all the required details. Kindly ensure that the submitted data is complete.

What is the procedure to check the details of my transactions on UniPin?

To view the transactions you've made on UniPin, please contact UniPin customer service and provide the following details:

  1. Full Name
  2. Email
  3. Payment Method
  4. Transaction Date/Year
  5. Payment Proof
  6. Game
  7. Game ID
  8. Reason for Request

We will proceed with further processing once we have received all the required information. Kindly ensure that the submitted data is complete.

How to Report Application Errors

We would like to apologize for the inconvenience you've had. According to the Report Application Error on UniPin's website, our website is currently functioning normally. Please refresh the error page or try using a different browser, and ensure to clear all cache and cookies first. If the error persists, kindly provide the following details:

  1. Link
  2. Game Type
  3. Error Screenshot
  4. Payment Channel
  5. Browser Used (e.g., Google Chrome, Mozilla Firefox, Opera, etc.)
  6. IP Address (You may check at https://whatismyipaddress.com/)
What steps should I take if my account has been frozen?

Previously, we apologized regarding the problems you experienced. Regarding your frozen UniPin account, the account was detected automatically from our system due to suspicious transactions.

Please send the following data:

  1. UniPin Email
  2. Freeze account screenshot
  3. Transaction date
  4. Proof of payment
  5. Place of Purchase
  6. Payment channels
  7. Purpose of purchase. Is it for your own use / for resale? (If 'yes', please advise where it will be sold)
  8. When participating in a promo, please include the promo link

We will carry out further processing when we receive the complete data. Please help so that you can ensure the completeness of the data sent.

What steps should I take if ERROR_IAP_ACTIVITYIAPCONTROL ?
Due the problem, please make sure your region id game is correct and the region in the game and on UniPin website is appropriate.
If the game account region is different from the UniPin web region, it won't work and an error statement like the one you experienced will appear.
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